Delivery

Pre-dispatch

We will endeavour to make sure that all orders received by midday, will be processed on that day.

If no one is in to accept delivery, the driver will leave your tree in a safe location and attach images of this location to your mobile number. If the driver feels there isn't a safe location to leave the tree, they will return it to the local depot and leave a calling card at the door.

However goods are left at your own risk and we cannot be held responsible for any damage or loss of your goods.

During your order process you can give instructions for the driver as to where to leave your delivery if no one is in, we cannot guarantee these instructions will be followed as it is at the discretion of the driver. Payment needs to be received via bank transfer for this option, please contact orders@therealchristmastree.co.uk for more information. Alternatively you can elect to have your goods left with a neighbour, should you be unable to take delivery in person.

Post-dispatch

We will send an e-mail to the address provided by you to inform you of the dispatch of your goods.

Delivery

For 'Next Working Day' delivery, orders must be placed before 12pm to ensure delivery the following day. This service is strictly for Monday - Friday and does not include weekends. If ordered on Saturday or Sunday, your tree will be dispatched on Monday for delivery on Tuesday. If your item doesn’t arrive on your preferred day we cannot accept cancellation of the order.

In accordance with the United Kingdom’s Distance Selling Regulations, we cannot accept cancellations or returns for perishable goods, as trees and wreaths are freshly cut/prepared to order.

Last delivery date for 2021 is Sunday, 13th December, 2021